Identity theft is an increasing
and serious crime. As your financial institution, we take the time to inform and
provide you with ways to help protect your personal information. We have additional security to our
Online Banking site; this security is called Multi-Factor Authentication (MFA).
What is MFA?
MFA is a security system that adds
an extra layer of protection to your Online Banking account(s) by letting you
know you’re at our legitimate Online Banking site, and letting us know it’s you
accessing your account.
Letting you know you’re at our legitimate
Online Banking site
Multi-Factor Authentication will help you distinguish our
Online Banking
site from a look-a-like. Upon registering for this new security feature, you
will have a personal image and phrase, which will become a shared secret
between you and us. When you see the image and phrase displayed on the
screen, you can be confident that you are at our
Online Banking site and
that it is safe to enter your password. It is important to make sure you
NEVER enter your password without seeing your personal image and phrase.
Letting us know it’s you accessing your account
If the security system does not recognize the computer being used when you
login to our Online Banking site, it will ask you to verify your identity by
prompting you to either answer a security question (determined by you during
set-up) or enter a one-time password that would be sent to your personal
email address.
When you login to our Online Banking site
from a different computer, you are asked to answer a security question or
enter a one-time password to protect your account. You can choose to
register your computer so the system will remember it in the future, in
which case it will not ask you to answer a security question or enter a
one-time password the next time you login from that computer.
How does MFA Work? When you visit a branch office, you know our faces and we know yours. MFA does
the same thing over the Internet. When you enroll, you will receive a secret
image and phrase known only to you. Whenever you login to
Online Banking, the
system will display this image and phrase so you can feel confident that you are
accessing our legitimate site. Remember: never enter your password without
seeing your personal image and phrase.
The security system also checks the computer that you are using
to access your online accounts. Typically, you will access your account from one
or two computers, such as your work and home computers. The system remembers
your computers if you choose to register them. If you login from a computer that
has not been registered, the system will take additional steps to verify your
identity, such as asking you to provide the answer to your own personalized
security questions or asking you to enter a one-time password that is sent to
your email address.
Why do I need this security system?
The increase in threats to the security of personal financial information and
funds is causing concern among members, credit unions, and regulators. To
address these concerns and adhere to the
Federal Financial Institutions
Examination Council’s suggestion, we have added this extra layer of security to
our Online Banking. This level of security helps you guard against fraudulent
online activities like “Phishing” (malicious requests for your personal
information) and identity theft.
