What is Web BillPay? Web BillPay lets you pay
your bills online through GECU. You can pay anyone in the United States that you
would normally pay by check or automatic debit, even if you do not receive bills
from the company or person you want to pay.
Quick Facts about
Web BillPay:
You can pay all of your bills
at the Payment Center. You can also see a summary of your recent and
pending payments.
You can receive some of your
bills online in Web BillPay. You can view and pay these bills at the
Payment Center.
You can set-up automatic
payments to pay your electronic bills or to automatically schedule
payments of a set amount at regular intervals.
You can review your bills and
payments for the past 18 months. You can also export your payment
information to a comma-separated values (CSV) or Quicken®
Interchange Format (QIF) file.
How does Web BillPay work? To pay your bills
online, simply add the companies and people you want to pay. This information is
used to make the payments for your bills.
After you add your bills, you can go to the Payment Center. The Pay Bills
section lists all of the bills you've added in Web BillPay. To pay a bill,
enter a payment amount and the date when you want the company or person to
receive your payment. You can also select this date from the calendar.
Tip: When you enter an amount, Web
BillPay automatically displays the earliest date the biller will receive
the payment. You can accept this date or change it.
You can pay as many bills as you want at the same time from
the Payment Center.
After you pay a bill, it may move to either the Pending Payments section
or the Recent Payments section of the Payment Center.
The Pending Payments section provides a quick summary of the
payments that have not been processed yet.
The Recent Payments section provides a list of the bills that
have been paid in the past 45 days.
You can also find a list of the pending and recent payments for a
particular biller in the Payment Assistant.
If you can't find a payment in the Recent Payments section, go to
Bill History, which shows all of the bills you paid in the past 18
months, including electronic bills and the bills that you pay
automatically.
How secure is my bill payment
and personal information? Web BillPay uses several methods to ensure
that your information is secure.
SSL -
Web BillPay uses SSL (secure sockets layer) which ensures that your
connection and information are secure from outside inspection.
Encryption
- Web BillPay uses 128-bit encryption to make your information
unreadable as it passes over the Internet.
Automatic Sign
Out - Web BillPay automatically signs you out of a session
if you are inactive for a predefined time (usually 10 minutes). It
is best if you sign-out immediately after you finish your tasks in
Web BillPay.
When the download is complete, follow the instructions to install the
browser. After it is installed, you may want to select it as your
default browser.
Can I use assistive
technology to access Web BillPay? Yes, we've incorporated several
enhancements based on priorities one and two of the World Wide Web
Consortium's Web Content Accessibility Guidelines. These enhancements aim to
make Web BillPay more accessible to assistive technology users.
Tips for screen reader users: The following
features may help you navigate Web BillPay more easily:
Skip to Main Content Links - These links
allow you to skip the page banner and the redundant navigation
links and go directly to the main page content.
Link Titles - If a link opens a new window,
you are alerted in the link title. Most of the links have
descriptive labels, but additional information is provided in
the link title if necessary. For this reason, it is recommended
that you set your screen reader to read the link title
attributes.
Table Summaries - Whenever information is
presented in a table format, a brief description of the contents
is provided.
Font Sizes - The fonts can be resized
without significantly changing the layout of a page.
Recommended Browsers: For best performance, it is
recommended you use one of the following supported browsers:
JAWS 10 (Windows Vista and XP)
Microsoft Internet Explorer 7 (Windows Vista and XP)
Microsoft Internet Explorer 6 (Windows XP)
Firefox 3 (Windows Vista and XP)
Apple Safari 4 (Mac OS X 10.5.x)
Accessing the Payment Assistant: The Payment
Assistant is a dynamic layer that provides payment-related information
and links to certain features. The Payment Assistant and some of the
application frames accessed from it use a presentation that may not be
available to screen readers and other assistive technology tools at this
time. You can, however, access the same information and tasks on
alternate application pages using the following table.
To perform
this task...
You can ...
Review
pending and recent payments
Go
to the Payment Center or Bill History.
Enter
the pay date
Type the date in the
format mm/dd/yyyy.
Update
biller information
Go
to Manage My Bills and select a biller.
Review
electronic bills that are currently due
Go
to the Bill Summary by clicking on the bill due icon on the
Payment Center.
Sign up
for electronic bills
Go
to Manage My Bills and select a biller.
Stop
receiving paper bills
Go
to the Bill Summary and select the option to stop your
paper bills.
What are Terms & Conditions?
The Terms & Conditions are a complete and exclusive statement of the
agreement between you and GECU regarding your Web BillPay service. The Terms
& Conditions document contains information about authorization, liability,
and limitation issues when using Web BillPay. In the event of a dispute
regarding Web BillPay, you agree to resolve the dispute by looking to the
Terms & Conditions document.
The Terms & Conditions document provides details about
the following items:
Payments that are prohibited.
Password and security information.
Your liability if unauthorized transfers occur.
Errors or questions about your transactions.
Situations in which your account information can be
disclosed to third parties.
Charges assessed based on services provided.
Service transactions that are returned.
Notification requirements for termination or discontinuation
of the service.
How do I use Web BillPay to
pay my bills? To pay your bills online, you simply add the companies and
people you want to pay. We use this information to make the payments for
your bills.
After you add your bills, go to the Pay Bills section of the Payment
Center to view all of the bills you've added in Web BillPay. Your bills
remain in this list until you delete the biller. To pay a bill, find it
in your bills list and enter the amount and date for the payment.
Quick Facts About Paying Your Bills:
You only have to add the companies and people you want to
pay once. The company or person remains in your list of bills
until you delete the biller.
You can pay as many as 30 bills at the same time from the
Payment Center.
You can pay your bills from more than one
payment account. You can, however, select only one account at a
time in the Pay Bills section.
You can set-up reminders to receive notification when a bill
is due. The reminder appears below the bill in the Pay Bills
section of the Payment Center to remind you to pay the bill
before it is due.
When you enter an amount, Web BillPay automatically displays
the earliest date the biller will receive the payment. You can
accept this date or change it.
Some billers let you make payments on the same day or the
next business day.
After you enter your payment information and click Make
Payments, we validate it and display it on the Review Payments
page.
How can I keep track of my
bills in Web BillPay? Web BillPay provides the following features for
keeping track of your bills, and most of the features are available on the
Payment Center:
Feature
Description
Bills List
The Pay Bills section lists all of the bills you've added in Web
BillPay. You can scroll through the list alphabetically by clicking
the Biller Name column.
Bill Reminders
You can set-up reminders for your bills and have the reminder appear
below the bill in the Pay Bills section for a certain number of days
before the bill's due date. If you're receiving an electronic bill,
the reminder appears as soon as Web BillPay receives the bill from
your biller.
Email Reminders
You can also receive email reminders for your bills when the
following events occur:
The bill is due.
The bill is past
due.
The payment has
been sent and the money has been withdrawn from your payment
account.
The message contains information that
is specific to a particular bill.
Payment Assistant
The Payment Assistant provides a quick summary of your biller
information:
Biller name and address,
including an Update link.
Pending and recent payments,
including links to view the payment details.
Electronic bill information,
including links to sign up for electronic billing and pay
electronic bills.
Automatic payment information,
including links to set-up automatic payments.
Payment calendar with available
payment dates.
Pending Payments
The Pending Payments section provides a quick summary of the
payments that have not been processed yet.
Recent Payments
The Recent Payments section lists the bills that have been paid in
the past 45 days.
Bill History
You can view all of the bills you paid, including electronic bills
and the bills you pay automatically. You can also view any
unpaid electronic bills.
How do I know if the
company or person received my payment? Look for the payment to move from
the Pending Payments section to the Recent Payments section.
You can see a list of pending and recent payments for a
particular biller in the Payment Assistant.
You can see a list of pending and recent payments for all
billers in the Payment Center.
If the payment was processed normally, you see the amount of the
payment. If you canceled the payment, or if it failed during processing,
you see the status of the payment.
You can also check the status of
the payment in Bill History. If the status is Paid, the payment has been
sent to the biller. In some cases, you may see the date when the biller
posted the payment to your account.
When you set-up your bill reminders, you can select an option to
receive an email message when the payment is sent. The message contains
any posting information that the biller sends. If you want to confirm
that the payment has been posted to your account, contact the biller. It
can take a few days for the biller's payment system to show the credit
to your account.
You can check the account statement from your financial institution
to see if the funds were withdrawn from your payment account.
You can always contact your biller directly regarding payments to
your account.
What is a preferred
account? A preferred account is the payment account from which you pay
most of your bills. When you designate an account as your preferred account,
it appears first in the Pay From list by default.
To change your preferred account, simply select another account in the
Pay From list. When you choose a different account, the Make Preferred
Account check box appears so that you can select it for the new
preferred account.
Note: You must make a payment to designate a
preferred account. If you select the Make Preferred Account check box
but don't make a payment, the previous preferred account selection
continues to appear as your preference.
What is the confirmation
number? The confirmation number is a unique identifier that Web BillPay
automatically assigns to each payment. If you have a problem with a payment,
use this number to refer to the payment when you
contact Customer Service.
However, if you send a payment inquiry, the confirmation number is
automatically associated with the payment in question.
The confirmation number does not indicate that the company or person has
received the payment. Please refer to the previous question to learn how
to verify that a company or person has received the payment. If you have
a problem with a payment that has already been sent, please refer to the
FAQs for Managing Payment Problems.
What is the difference
between a note and a memo? A note contains descriptive information that
you want to keep on file with the payment. Web BillPay does not send the
note to the company or person with your payment. You can add a note to any
payment in Web BillPay. You can review the note when you view the details of
your payment on the Bill Detail page. The maximum length of a payment note
is 256 characters.
A memo contains information that is printed on the memo line of a check
that Web BillPay sends to the company or person. You can only add a memo
to payments that Web BillPay sends by check. The memo is also kept on
file with the payment, so you can review the memo when you view the
details of your payment on the Bill Detail page. The maximum length of a
memo is 34 characters.
Can I change a payment?
Yes, if the payment has not started processing, you can change the:
Account from which to make the payment.
Date you want the biller to receive the payment.
Amount of the payment.
Changing the biller: If you made a payment to the
wrong biller, you can cancel the incorrect payment and make another one
to the correct biller.
Changing a processed payment: If the payment has
started processing, or if the status is Paid, call the biller's customer
service.
Tip: If you want to change a payment that has been
scheduled automatically, consider setting-up bill reminders instead of
an automatic payment schedule. The reminder appears below the bill in
the Pay Bills section of the Payment Center for a certain number of days
before the due date. You can check the reminders to ensure you're making
payments on time. Automatic payment schedules work well for bills that
are a set amount paid at regular intervals, such as your mortgage, rent,
or car loan.
What happens when I cancel a
payment? After you cancel a payment, its status changes to Canceled and
it is not processed. Canceled payments appear in:
The Recent Payments section of the Payment Center.
Bill History.
Note: If you cancel an automatic payment, only the
selected payment is canceled. You do not cancel any future payments in
the payment schedule. To cancel all payments that you've scheduled to be
paid automatically, go to Manage My Bills and delete the automatic
payment.
Who can I pay using Web BillPay?
You can pay anyone in the United States that you would normally pay by check
or automatic debit. Even if you don't receive bills from the company or
person you want to pay, you can still add the information Web BillPay uses to make
payments. You can pay large companies and small companies, as well as
individuals such as child care providers or family members.
When you pay a bill, Web BillPay sends the payment electronically
whenever possible. If the company or person cannot receive electronic
payments, Web BillPay prints a check and sends it to the address you
provide when you add your bill.
To add a company or person to your list of bills, you first select one
of the following options:
Company with an account number
Company without an account number
Person
Company with an account number: If you have a bill,
statement, or invoice from the company you want to pay, select the
option Company with an account number. Check your statement for the
company's name and your account number. If the biller has a unique
identifier for your account, please enter it as your account number.
Your account number provides the most important information that
your biller uses to credit your payments properly.
When you select the option Company with an account number, you
can either:
Search for an address match based on the company's name.
Enter all of the information we need to make your
payments: the company's name, address, phone number, and
your account number.
When you add a company with an account number, you may be
able to add an electronic bill. An electronic bill typically
contains the same information as the printed bill that is mailed
to you.
Company without an account number: If you want to make
payments to a company that has not provided you with an account
number, we can send payments with your name and address as
identifying information. For example, if you make payments to a lawn
service, they may only require your name and address information to
credit your payments properly.
When you select the option Company without an account number,
you can either:
Search for the company's name and address based on the
company's phone number. If possible, please do not type a
wireless or an unlisted phone number.
Enter all of the information we need to make your
payments: the company's name, address, and phone number.
Person: You can take advantage of the same Web BillPay
features to make payments to individuals as well as to companies.
You can make payments online instead of writing checks.
You can keep track of all your bill payments at the
Payment Center.
You can set up an automatic schedule for your payments.
For example, you may make weekly or monthly payments to a person
for housecleaning or child care services, or you may send an
allowance to a child at college. If you pay the same amount each
period, you can set-up an automatic schedule for your payments
to avoid writing checks for each payment.
When you select the
option Person, you can either:
Search for the person's name and address based on the
person's phone number. If possible, please do not type a
wireless or an unlisted phone number.
Enter all of the information we need to make your
payments: the person's name, address, and phone number.
Which bills can't I pay with Web
BillPay? You cannot use Web BillPay to pay any company or person
with an address outside the United States or its territories.
You can use Web BillPay to make state and federal tax payments and
court-ordered payments; however, such payments are discouraged and
must be scheduled at your own risk.
Do I need to contact the companies or
people that I pay if I choose to pay my bills with Web BillPay? No,
you do not need to contact the companies or people that you pay if you
use this service. We make the payment based on the information you
provided when you added your bill. If we have already established a
relationship with a company or person you want to pay, we may send the
payment electronically or to a location specified by the biller.
Otherwise, we print and mail a check to the address you provided. If you
enter your account information, we send it with your payment so that the
company can credit your account properly.
What should I do if I pay more
than one bill to the same company? Add a bill for each separate
account you have with the company.
For example, if your phone company provides your home phone service,
your wireless phone service, and your Internet service, you can add
the company to your list of bills three times, each time with a
different account number. If your phone company consolidates all of
the information on one bill and provides you with one account
number, you only need to add the phone company to your list of bills
once.
