A Message from Our CEO
Happy 2017! I hope you enjoyed the holidays with family and friends. Before putting 2016 behind us, it’s well worth mentioning the busy and successful year it was for GECU. We tackled a number of projects, including: the launch of our new website, the introduction of Mobile Deposit, and the unveiling of a restructured credit card portfolio, all to help Improve the Quality of Your Financial Life. As we enter a new year, we look forward to a new journey with two significant transitions on the horizon.
We’ve experienced tremendous growth in the past few years, due in large part to your continued trust, support, and loyalty. As a result, we’ve outgrown our core processing system which handles a variety of banking functions, including: the opening and managing of accounts, originating and servicing of loans, and maintaining our members’ information. We have spent the past year conducting extensive research and due diligence in our search for a new core system with enhanced features to ultimately improve your experience with GECU. We’re confident our choice will help us exceed your expectations as we continue to grow.
Additionally, many of you have asked when our Online Services would be upgraded – I’m very excited to announce that we’ll be introducing a new Online and Mobile Banking platform in July 2017. We’ve partnered with an industry-leader whose main objective is to provide the best user experience possible. In fact, of the top ten highest ranked financial institution mobile banking apps, eight of them use our new provider.* With a consistent interface from desktop to mobile, you’ll find exciting, new features that you’ve been asking for. And, you’ll have access to more user-friendly functionality you do today, including: Web BillPay, Popmoney®, e-Statements, and e-Transfers. It’s our goal to make your experience as simple as possible, to streamline your everyday money management.
We are investing considerable time and resources to train and prepare our staff for these upcoming transitions that will be in effect in July. Over the next several months, you will receive information pertaining to these enhancements. I ask that you please take note of these communications as we prepare and share with you what’s ahead. Our system conversion will take place at end of business on Friday, June 30th and will require us to be closed over that weekend, reopening with business as usual on Monday, July 3rd. Please visit: gecreditunion.org/evolve over the next several months to find the latest information and details regarding the conversions.
We appreciate your membership and the trust you have placed in us to provide solutions to your financial needs. Last year, we declared our mission to Improve the Quality of your Financial Life. We have dedicated ourselves to this and are taking the next steps this year through implementation of these projects. With the ever-changing world around us, it is vital that we evolve to best serve you. As we evolve, we invite you to join us in embracing the journey ahead.
Timothy D. Ballinger
President and Chief Executive Officer