A Message from Our CEO
As we move into the second half of 2017, we’re excited for the growth and opportunity our recent conversions will provide. The decision to convert both our core processing system and Online and Mobile Banking platforms wasn’t made lightly. This was a necessary step as we continue to keep our mission of Improving the Quality of Your Financial Life at the forefront of everything we do. We knew these transitions would be trying for both our members and employees, but mutually rewarding in the end.
With that said, I’d like to take a moment to thank you, our members, for standing by us as we evolve through this journey. Change is rarely seamless; we appreciate your patience, loyalty, and understanding during this adjustment period. As such, our new systems will improve internal processes, allowing us to become more efficient and productive so we can better serve you. I’d also like to thank our dedicated employees; these conversions required herculean efforts with months of planning, testing, and training.
It’s an exciting time to be part of GECU as we have a fresh outlook on our purpose and direction. We can begin addressing products, services, and features you’ve wanted that our previous system could not support. For instance, we’ve introduced a new online loan application portal which will soon include the ability to e-sign your loan documents and allow you to open savings, checking, and certificates online.
One service I encourage you to experience now is our new and improved Online and Mobile Banking platform. The advanced, industry-leading technology creates a streamlined experience, giving you many of the same features regardless of whether you access your accounts from your computer, tablet, or smartphone. Additionally, we realize security is of utmost importance; our new systems implement the use of one-time passwords via text, phone call, or email along with Touch ID/Fingerprint ID and Eyeprint ID on mobile devices.
Again, we appreciate your patience and understanding as our employees continue to build their confidence in our new systems and we assist you in becoming comfortable with them, too. This is just the beginning; we’re excited to move forward with more opportunity than ever before. We look forward to serving you well into the future and holding our position as the Best Credit Union in Cincinnati.*
Timothy D. Ballinger
President and Chief Executive Officer
*CityBeat Magazine's "Best Of" edition. March 29, 2017.