A Message from Our CEO

2018 has started off strong and our employees continue to rise to the occasion as we further develop our internal processes and position ourselves to better serve you. We have new and enhanced products and offerings already available, with more on the horizon, that will not only help you meet your financial goals, but also earn and justify your confidence in us.

The current economic environment indicates a continuance of rising rates as the labor market tightens with unemployment falling. We are proactively searching for ways to better serve you with the best possible rates in this rising-rate environment. We’ve recently developed a new, tiered-rate product, Amplified Money Market Checking, designed to adapt to market fluctuations with the top two tiers automatically re-pricing weekly. It’s a checking account, so you will maintain access to your funds, while receiving the most competitive dividend pricing around. I encourage you to get full details on this cutting-edge account.

We’ve recently introduced Member Consultants at our branch offices. Our new Member Consultants are available to assist you across multiple departments and needs; whether you’re looking to open a new account, apply for a loan, or talk about how you can improve your overall financial picture. Additionally, to improve the accessibility to assistance, we have introduced a Secure Chat feature to Online Banking. In just a few clicks, you can securely chat in real-time with our Member Communication Representatives (MCRs) with account questions and more.

To support our continued growth, in May, we will undergo system maintenance to our communication networks requiring all our branches to be closed on Saturday, May 19th. Additionally, Online Banking, our mobile app, and Sourceline will be unavailable beginning at 7:30 pm on Friday, May 18th, through Sunday evening. We plan to offer extended hours on Thursday and Friday, May 17th – 18th, to minimize any potential inconvenience. We’ll communicate further details beginning in April.

Finally, I hope you’ve been able to explore the new section available on our website under the Learn tab. With information and articles related to every stage of your financial journey, new articles are added weekly to help keep you up-to-date about leading topics, including: owning a home, reaching your savings goals, preparing for retirement, protecting yourself online, and much more.

We are constantly working to deliver you an outstanding experience and the exceptional products that collectively will, Improve the Quality of Your Financial Life. Thank you for your continued membership and the opportunity to serve your financial needs. 

Timothy D. Ballinger
President and Chief Executive Officer

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