A Message from Our CEO
I’m thrilled to announce that GECU is the proud recipient of CityBeat Magazine’s Best Credit Union in Cincinnati in the 2017 “Best Of” publication. Thank you for not only voting, but trusting us as your financial institution. We recognize this responsibility, and we are continuing to work toward our mission of Improving the Quality of Your Financial Life.
As the Best Credit Union in Cincinnati, we’re seeing exponential growth and we’ve ultimately outgrown some of our current systems. To continue providing valuable service to our members, we must evolve, setting the stage for tomorrow. Your valuable feedback, paired with your continued loyalty, has led to exciting changes coming in the next few months at GECU.
Beginning June 30th, we will transition to our new core processing system; this system handles a variety of our banking functions, including: the opening and managing of accounts, originating and servicing of loans, and maintaining our members’ information. We’re confident this change will help us meet our long-term growth strategies, enhance our electronic delivery systems, and most importantly, help us serve you better.
Additionally, and simultaneously, we will be introducing a new Online and Mobile Banking platform. We’ve done our research and are confident we have chosen a system that will provide a desired user experience. With a consistent look-and-feel from desktop to mobile, you’ll find features you’re familiar with, plus many new ones.
When doors close for the evening on Friday, June 30th, they will not re-open until normal business hours on Monday, July 3rd. Additionally, our Online and Mobile Banking will not be available. During this time, you will still be able to conduct transactions with checks, debit cards, credit cards, and at ATMs.
I encourage you to plan ahead for the conversion weekend as we do our part to improve our system and your experience. If you visit a branch to make in-person payments during this time, visit us earlier in the week. Monday, July 3rd is typically a very busy day as it’s before the 4th of July holiday; consider handling all in-branch transactions prior to June 30th.
Our newest edition of Bright Horizons dives further into tips for navigating this transition. I urge you to pay attention to all upcoming communications; we will provide more specific information as our conversion weekend approaches.
On Monday, July 3rd, we will re-open for business as usual. While our team will have completed extensive training on our new system, we’ll need and appreciate your patience until we become better accustomed to using it. On behalf of our Board of Directors and our extraordinary staff, thank you again for voting us as the Best Credit Union in Cincinnati. We’re excited for our future together and honored to have the privilege of helping you make your financial dreams a reality.
Timothy D. Ballinger
President and Chief Executive Officer
*CityBeat Magazine's "Best Of" edition. March 29, 2017.