A Message from Our CEO
As 2020 draws to a close, many memories come to mind. This year will be considered historic not only because of the disruptions to our daily lives, but how we came together to support one another. This year highlighted many special realities of neighbors, friends, and strangers uniting through very difficult times. We navigated uncharted waters, adapted, and are focused on moving forward together.
The U.S. economy is working to recover, with consumer spending increasing moderately. There are still many uncertainties about how quickly the economy can further reduce unemployment. Many in our community are facing personal and financial challenges. Staying true to our members and our mission of Improving the Quality of Financial Lives, know we are listening and are here to help through programs such as our Skip a Payment and mortgage forbearance programs.
Reach out to us and let us know if you need assistance; our teams are working endlessly to assist members during these difficult times and through the financial burden of this year’s events. To date, we have helped thousands of members and they are on their way to solid financial footing.
We also assisted many of our business and commercial members with payment deferrals and access to the Payroll Protection Program offered through the Small Business Administration, many of which will be eligible for forgiveness. There are several other means in which we’ve worked through individual member and business challenges. The bottom line, we are here for you always and we’re with you through a year that most would like to forget.
As we’ve been focused on assisting our members and business members, I want to assure you we’ve continued working on providing additional services. With a focus on providing convenient, safe access to your accounts, we’ve implemented a number of Interactive Teller Machine (ITMs). Additionally, we’ve been investing in our digital capabilities and systems to expand our services.
We successfully opened new branches in Florence, Oakley, and Montgomery this year, all equipped with our state-of-the-art ITMs and in-branch experience. Construction is underway on our new Eastgate branch and we are also looking to South Lebanon and a location in West Chester, near Liberty Center—with more to come.
Thank you for your membership and continued trust. We look forward to the new opportunities next year brings as your financial partner.
Timothy D. Ballinger
President and Chief Executive Officer
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