COVID-19 Response
Get the latest information and updates.
We are continuing to follow guidelines from state and local authorities. Check back often for updates!
Table of Contents Contact Us
COVID-19 Updates
As we continue to experience the effects of the COVID-19 pandemic, our top priority remains balancing the health and safety of our members and team members, while continuing to provide you with access to your accounts.
Table of Contents
- Economic Impact Payment (Stimulus Payment) Information
- When visiting a branch
- Safety protocols in our branches
- Remote access options
- Financial hardship
- Tools and resources
Economic Impact Payment (Stimulus Payment) Information
As part of the Coronavirus Response and Relief Supplemental Appropriates Act of 2021, the federal government began sending stimulus payments to those who qualify on December 29th. Payments will continue over the next few weeks beginning with those who have their direct deposit information on file with the IRS from their 2019 tax filings or the previous Economic Impact Payment.
- For qualifying members who will receive a stimulus payment via direct deposit, we are posting funds as we receive them.
- If you’re receiving your payment by check, checks will arrive over the next several weeks. You can deposit the check into your GECU account one of the following ways:
- Visit a branch near you.
- Deposit your check at one of our Interactive Teller Machines (ITMs).
- Mobile Deposit through our mobile app (watch our quick demo).
- Government checks must be deposited into the account of the person on the check; they cannot be signed over to anyone else.
- Once money is available in your account, you can access it via debit card, ITM, or withdraw from one of our 57,500 free ATMs.
Check the Status of Your Payment
Use the online tool to confirm the status of your IRS payment and payment type.
When Visiting a Branch
We are taking necessary precautions in our branches to maintain social distancing guidelines provided by state and local authorities. Though our doors are open, we strongly encourage you to continue using remote banking options. If you need to visit with a branch team member, we ask that you schedule an appointment in advance by calling your branch directly.
- Reading Road: 513.588.1582
- Mason: 513.588.1585
- Loveland: 513.588.1583
- Fairfield: 513.588.1584
- Eastgate: 513.588.1586
- Highland Heights, KY: 513.577.8942
- Florence, KY: 859.384.5400
- Now Open! Oakley: 513.979.2444
- Now Open! Montgomery: 513.852.1660
If you do not to make an appointment, we will take your name when you arrive and may ask you to wait in your car. This is to ensure we serve members in order, and to manage capacity at each location.
Additional notes:
- The first hour of our business day is reserved for vulnerable members (elderly and at-risk).
- To assist in reducing non-essential foot traffic to local hospitals, and for the health and safety of team members and our members, the following locations remain temporarily closed: Bethesda North, Good Sam, Mercy West, and Mercy Anderson.
Safety Protocols in Our Branches
Please see our physical distancing and safety protocols:
- Wearing facial coverings: All team members will be wearing a facial covering for your safety. Per local ordinance, we respectfully require all visitors to wear a face covering when inside our buildings. You may need to briefly remove it for identification purposes.
- Maintaining a proper social distance: We ask you to adhere to the social distancing requirements and maintain a minimum of six feet between you and other members and team members. There are distancing markers on the floor for your guidance.
- Installing protective barriers: We have installed personal protection shields at the teller lines, in offices, and other areas where we’ll interact with you.
- Cleaning and sanitizing: We’re performing deep cleanings throughout our locations daily and are routinely wiping down high-touch surfaces throughout the day. Hand sanitizer will be available throughout our lobbies.
- Assessing your health: If you have been exposed to someone with COVID-19 or are showing symptoms, we respectfully ask that you do not enter our facilities. Please choose many of the alternative remote access options.
Use Remote Banking Options Whenever Possible
Even as we reopen branch lobbies, we strongly encourage you to use the following remote access options:
- Connect to your accounts 24/7 with Online Banking or our mobile app
- Use Mobile Deposit to deposit your checks remotely (watch this short demo)
- Find an ATM online or through our mobile app
- Transfer money between GECU accounts or to/from other banks or credit unions
- Make payments to your GECU loan(s) – Use this guide for step-by-step instructions
- Use our network of 57,500+ free ATMs to withdrawal cash with your GECU debit card
- Reorder your checks online at: OrderMyChecks.com
- Open accounts or apply for loans online or within Online Banking or our mobile app
- Visit a branch location with drive-thru access (Loveland, Fairfield, Oakley, Highland Heights, KY, or Florence, KY)
- Visit an ITM to speak with a Personal Teller via two-way video (during business hours) or use as an ATM:
- Reading Road: Located inside and in the secondary (ITM) entrance
- Eastgate: Located inside our Jungle Jim’s entrance
- GE Plant: Outside of our office in building 700 (restricted access)
- Fairfield: Located inside the branch
- Loveland: Located inside the branch
- Oakley: Located inside our 24/7 vestibule (with debit card access) and in the drive-thru lanes
- Montgomery: Located inside and in the drive-thru lanes
- Highland Heights, KY: Located inside and in the drive-thru lane, closest to the building
- Florence, KY: Located inside and in the drive-thru lanes
Transaction Flowchart Remote Access Options
Financial Hardship
If you are experiencing financial hardship due to the COVID-19 pandemic, the best thing to do is contact us at: 513.243.4328 or 800.542.7093 to discuss your options.
Tools and Resources
- Take a look at this flowchart for alternative ways to perform your transaction(s).
- Use this Remote Access Options chart for alternative ways to complete your transaction(s).
- Watch our Mobile Deposit video to learn how to deposit checks with your mobile phone.
- Review loan payment options.
- Use this Stimulus Guide to review the details of the CARES Act.
- Find a list of our locations and contact information.
- View our branch safety protocols.
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