COVID-19 Updates

Our priority throughout the pandemic has always been the health and well-being of our members and team members, while balancing your everyday banking needs.

Beginning June 2^nd in Ohio and June 11^th in Kentucky:

• We no longer require masks/facial coverings to be worn in our buildings.
• We encourage you to be conscientious about your own health and those around you. Social distancing awareness and other safeguards are encouraged.
• We continue to regularly clean and provide hand sanitizer.
• We kindly ask you to refrain from entering our buildings if you are displaying symptoms of COVID-19. 
• Protective barriers will remain in place for the time being.

Remote Banking Alternatives and Appointments

Even while restrictions are loosening, we encourage you to take advantage of these convenient, lower contact alternatives. 

• Use an ITM for a lower contact (versus face to face) banking option.
• Access your accounts through Online Banking and our mobile app whenever possible, including:
  • Mobile Deposit to deposit your checks remotely (watch this short demo).
  • Transfer money between GECU accounts or to/from other banks or credit unions.
  • Make payments to your GECU loan(s) – Use this guide for step-by-step instructions.
  • Use our network of nearly 100,000 free ATMs to withdrawal cash with your GECU debit card.
• Reorder your checks online at: OrderMyChecks.com.
• Open accounts or apply for loans online or within Online Banking or our mobile app.
• Visit a branch location with drive-thru access (Loveland, Fairfield, Oakley, Highland Heights, KY, or Florence, KY).
• Schedule an appointment online in advance of your visit.

Note: To assist in reducing non-essential foot traffic to local hospitals, and for the health and safety of team members and our members, the following locations remain temporarily closed: Bethesda North, Good Sam, Mercy West, and Mercy Anderson. 

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Financial Hardship

If you are experiencing financial hardship due to the COVID-19 pandemic, the best thing to do is contact us at: 513.243.4328 or 800.542.7093 to discuss your options.

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Tools and Resources

• Use this Remote Access Options chart for alternative ways to complete your transaction(s). 
• Watch our Mobile Deposit video to learn how to deposit checks with your mobile phone.
• Review loan payment options. 
• Find a list of our locations and contact information.
• Enroll in Online Banking or download our mobile app.

 

 

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