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General Electric Credit Union

GECU and Google Pay™

A better way to pay.

Google Pay™ (formerly Android Pay) is a fast, simple way for GECU cardholders to pay.

Getting Started FAQs
Google Pay is a simple and secure way to pay

GECU credit cards are enabled for use in Google PayIt's easy to use and secure.

Have an Android device and a GECU credit or debit card? Whether you’re at a store, shopping on your mobile device, or making a purchase online, you’re ready to use Google Pay!

Getting Started

  1. In the Google Pay app on your device, tap the “+” symbol to add your GECU credit or debit card.
  2. Position your card in the camera frame to automatically populate your card information, enter the security code on the back of your card, and provide additional information as required.
  3. Accept the Terms of Service and, if you haven’t already, set your screen lock.
  4. Set your GECU card as your default by locating Google Settings, then selecting your GECU card.

Ready to Pay? 

  • In store: When shopping with Google Pay, simply unlock your phone and place it near a contactless terminal. You don’t even need to open the app. A subtle vibration will alert you that the payment has been transmitted. That’s it! You’ll receive a payment confirmation including the date, time, and amount of the transaction. And, when you use Google Pay at select merchants, your loyalty points and offers are automatically applied at checkout, too.
  • In app or online: Just select the Google Pay button when shopping in participating merchant apps or using your Chrome browser online.

Google Pay Security

When you use Google Pay, your GECU card number isn't stored on your phone or given to the merchant. Instead, your card is assigned a device account number to represent your account information so your card details remain secure. 

  • If your card is lost or stolen, contact GECU Member Services immediately; a representative can cancel your credit card, order a new one, and deactivate your credit or debit card in Google Pay to ensure there is no unauthorized use of your card.
  • If your Android device is lost or stolen, you may contact GECU Member Services or Google Pay Support at: 855.648.2862 to deactivate your card in the device. You should also contact your mobile service provider. In addition, you can use Android Device Manager to find your phone's approximate location and determine when it was last used. Once your device is located, you can remotely ring, lock, or erase it. Please refer to the Android website for more information.

Additionally, be sure to keep your device updated to the latest operating system. System updates typically include security enhancements to protect your device from vulnerabilities. Devices not updated or phones that are "jailbroken" are at risk as they're less protected from malicious software.


Google Pay FAQs

 
What do I need to get started with Google Pay?
• Android™ device with OS KitKat or higher
• Google™ account
• Screen lock enabled (i.e. fingerprint or PIN)
Is there a fee to use Google Pay?
No. Be aware that message and data rates may apply, depending on your data plan.
Where can I use Google Pay?
You can use Google Pay at participating merchants in-stores or online and in participating merchant apps. View the list of merchants and apps on the Google Pay site.
Which GECU cards can I use with Google Pay?
You can use any GECU credit or debit card with Google Pay.
How do I change my default card to my GECU card?
The first card you add to Google Pay will automatically become your default card. To change your default, do the following:
• Open Google Pay.
• Tap on the card you wish to set as your default to get the “back of card” view.
• Select “Set as default card.”
Are my payments safe with Google Pay?
Yes. When you use Google Pay, your card number isn't stored on your phone or given to the merchant. A unique device account number is created specifically for that card on that device.
How do I return an item that I bought using Google Pay in a store?
To return something you purchased in-store with Google Pay, simply wake and unlock your device and hold the back to the contactless payment terminal. For some returns, you might be asked for the last 4 digits of your device account number. You can find your device account number on the card details screen in your Google Pay app.
What if my card is lost or stolen?
Please contact GECU Member Services immediately to let us know. You should also mention that you added your GECU credit or debit card to Google Pay. We can cancel your card, order a new one, and deactivate your card in Google Pay to ensure there is no unauthorized use of your card.
What if my Android device is lost or stolen?
If your Android device is lost or stolen, you can find, lock, and erase it using Android Device Manager. You should also contact your mobile service provider and GECU Member Services to deactivate your card in the device. Please refer to the Android website for more information about the Android Device Manager.
Who do I contact for Google Pay support?
For any questions about Google Pay, visit the Google Pay Help Center. There, you can request a call from an agent, send an email, or chat with an agent on your device.
Where can I get more information on Google Pay?
More information is available on the Google Pay webpage

 

Android, Google Pay, and the Google Pay Logo are trademarks of Google Inc.

Need Help? Visit Google Pay Support

Contact Support


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