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General Electric Credit Union

ITMs: Banking, Your Way

Bringing the latest in technology to a location near you. 

Combine the ease of self-service ATMs with the benefits of personalized banking. 

FAQs
Personal Teller/ITM in Cincinnati, OH

We're proud to introduce you to ITMs! 

Not only are we excited about our new Florence, Oakley, and Montgomery branches opening in the next few months, we’re also eagerly awaiting to introduce new technology that will change the way you bank! We've been hard at work for many months and we're ready to share the great things headed your way. Our Interactive Teller Machines (ITMs) offer an enhanced ATM experience and the ability to perform your everyday transactions with a local GECU team member via two-way video, just as you would with a teller.

An Enhanced Experience

Our ITM (which is really like a Personal Teller and an ITM) offers you the opportunity to choose how you'd like to connect with your money:  

  • The two-way video option offers a traditional teller experience, with a digital twist! You'll be connected with a local GECU team member who can assist with your transaction(s) and answer questions, during business hours.
  • The ATM experience allows for several enhanced ATM transactions, including the ability to: withdraw cash in denominations of $1, make deposits without an envelope or deposit slip, and get check images printed on your receipts. 

This is just the beginning of the Personal Teller/ITM experience! Over the next year, we'll be enhancing these machines and providing you with even more. Stay tuned for exciting developments.

Personal Teller/ITM Locations

Check back to learn where we will pilot our first ITM location in the next couple months. We've been doing a lot of testing, but the best test and insight will come from our members, our owners. Then, upon opening, we'll have ITMs at our new Florence, Oakley, and Montgomery locations. 


FAQs

What is a Personal Teller/ITM?
The Personal Teller experience is delivered through an Interactive Teller Machine (ITM), which is a device that looks like an ATM but offers more capabilities, including a two-way video option.
Why is GECU introducing this technology?
We want your experience with us to be as easy and convenient as possible. Our Personal Teller/ITMs allow us to serve you more efficiently as the machine handles the transactions, giving our team members and in-branch staff more time to focus on you. This is just the beginning of the Personal Teller/ITM experience! Over the next year, we'll be enhancing these machines and providing you with even more, unprecedented capabilities. Stay tuned for exciting developments.
How do I use a Personal Teller/ITM?
When you arrive at a machine, you can use the machine in one of two ways: 
  • The two-way video option offers a traditional teller experience, with a digital twist! You'll be connected with a local GECU team member who can assist with your transaction(s) and answer questions. 
  • The ATM experience allows for several enhanced ATM transactions, including the ability to: withdraw cash in denominations of $1, make deposits without an envelope or deposit slip, and get check images printed on your receipts. 
Is a Personal Teller/ITM the same as an ATM?
Yes, the experience is similar to using an ATM, with common functionality, but better. In addition to ATM capabilities, you can use the two-way video option to speak with a team member during business hours and perform typical teller transactions.
Am I speaking to a GECU team member with the two-way video option?
Yes, when using the two-way video option, you’re connected to our ITM Center in Cincinnati, OH and always speaking to a GECU team member. Our team members are specially trained to service the Personal Teller/ITM banking experience with the warm, friendly service you’ve come to expect.
Will there still be GECU team members available in branches?
Absolutely! There will always be GECU team members in our branches during lobby hours to assist you. Whether you need to open an account, apply for a loan, have a question, need our expertise, or require assistance using the Personal Teller/ITM, our team members will be there.
What about privacy?
  • Unless you’re positioned directly in front of the Personal Teller/ITM screen, it will appear blurry – so people walking or driving by can't see your information.
  • At traditional drive-thrus or when visiting a teller in a branch, typically the teller’s voice can be heard. But, during a video session with a GECU team member, you have the option to pick up the phone handset or use the keyboard to communicate with us.
If I am not a GECU member, can I still use a Personal Teller/ITM?
Yes, non-GECU members can still use a Personal Teller/ITM. We hope you join us soon though! Learn more about the many benefits of being a GECU member!

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