Switch to GECU checking

Input your payment and direct deposit information into the secure ClickSWITCH system and ClickSWITCH will contact your billers to switch payments over to your GECU account. Monitor progress and track status in the Status column.

Yes! ClickSWITCH uses the latest online encryption protection to gather and store your switch information. Additionally, their mailing facilities adhere to the highest security standards.

We’re here to help! Stop by any GECU location or contact us at: 513.243.4328 / 800.542.7093.

You’ll be provided a SwitchTRACK code when you are enrolled in ClickSWITCH at a GECU location. 

No problem! We can get you a new SwitchTRAK code. Simply contact Member Support at: 513.243.4328 / 800.542.7093.

Previous statements are a great source of information for the automatic payments you want to switch. For direct deposit switches you may need your new account number and routing number.

An automatic payment is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment, or auto loan payment.

A direct deposit is any payment you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

Submitting a switch typically takes less than 90 seconds.

Switches are processed and sent out within 24 hours of the switch being submitted.

• Once a company receives the form from the ClickSWITCH team, direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts.
• Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor, and the method needed to switch the payment or deposit.

We display the status for each automatic payment or direct deposit in the Status column. If a switch shows as “Completed” there’s no need to contact the biller or depositor. For switches that are marked as “Mailed” for more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information.

Companies require specific information to ensure your identity and to update the account information in their system.

A large number of billers and depositors are already in our system. However, if we do not have a company’s address, please use the address that is indicated on the payment confirmation or statement the company sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company’s website.

If a field has a red line on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can “Save” it. It will save as an “Information Needed” status and you can log back in later when you have the required information.

• The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status.
• For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

You can easily submit additional switches any time! Simply log in to your ClickSWITCH account and click the correct tab in your Dashboard.

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.

Occasionally, after you have submitted a switch for processing, our research team determines that the company requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. You may also see an “Action Needed” status if the switch is rejected for other reasons. To see the details of the action you need to take, you can click on the “Edit” icon in the “Actions” column.

If you provided an email address during enrollment and allowed alert emails in your account settings, you will receive switch updates via email. If not, you will need to log in to ClickSWITCH and view the switch status.

Since bill payments are not automatically recurring, you’re not able to use ClickSWITCH for them. You will see a list of your bill payments in the automatic payment tab when you’re logged in to Switch Assist and can download this list to use as reference when creating bill payments through Bill Pay in Online Banking or our mobile app.