Switch to GECU checking

The fast, secure, and free way to switch your direct deposits and identify automated payments.

Securely switch in 
four easy steps

  • Switch your direct deposits
  • Create a checklist of automatic payments
  • Conveniently available in Online Banking1

Make the switch to a GECU checking account and use ClickSWITCH to take the hassle, frustration, and guesswork out of the equation. Quickly and securely move your direct deposit(s) and identify automatic payments – all with the click of a mouse. It’s convenient and takes as little as 10 minutes!

1. Open a GECU checking account

If you don’t have a GECU checking account yet, you will need to open one before you can use ClickSWITCH to transfer your information. You can apply in minutes online

2. Update direct deposit

From the paycheck you receive from your employer to investments, you may receive direct deposits from a range of sources. Transfer these direct deposits into your new GECU checking account following the prompts in ClickSWITCH.  

3. See where your money goes

With ClickSWITCH you can download a list of all your scheduled payments, so nothing is forgotten when you make the switch. Additionally, it’s a good idea to review the account history and statements on the checking account you plan to close. This will help you identify any automatic payments you have set up. This may include:

  • Utilities
  • Credit card payments
  • Charitable donations
  • Student loan payments

4. Cut old ties

Once you’ve done the above, it’s time to say goodbye to your old checking account and start enjoying the benefits your new GECU account. They’re easy to use, and easy to love in turn.

Accessing ClickSWITCH

At account opening

We will send you a Welcome Email after opening a checking account online or at a GECU location. The email includes step-by-step instructions for ClickSWITCH.

Through Online Banking

Log in to Online Banking and hover over Additional Services in the menu. Then, select ClickSWITCH.

General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.

Frequently asked questions

Input your payment and direct deposit information into the secure ClickSWITCH system and ClickSWITCH will contact your billers to switch payments over to your GECU account. Monitor progress and track status in the Status column.

Yes! ClickSWITCH uses the latest online encryption protection to gather and store your switch information. Additionally, their mailing facilities adhere to the highest security standards.

We’re here to help! Stop by any GECU location or contact us at: 513.243.4328 / 800.542.7093.

You’ll be provided a SwitchTRACK code when you are enrolled in ClickSWITCH at a GECU location

No problem! We can get you a new SwitchTRAK code. Simply contact Member Support at: 513.243.4328 800.542.7093.

Previous statements are a great source of information for the automatic payments you want to switch. For direct deposit switches you may need your new account number and routing number.

An automatic payment is a regular, ongoing payment that is initiated externally to your bank account, such as a monthly insurance bill, utility payment, or auto loan payment.

A direct deposit is any payment you receive from an organization directly into your account. These could include payroll direct deposits, government direct deposits (Social Security, Disability, etc.) and dividend direct deposits from investment accounts.

Submitting a switch typically takes less than 90 seconds.

Switches are processed and sent out within 24 hours of the switch being submitted.

  • Once a company receives the form from the ClickSWITCH team, direct deposit switches typically take 5-15 business days. Since the timeframe depends on the company receiving the switch request, it’s always a good idea to review your switch status page for the most current information regarding each switch and to continue monitoring your accounts.
  • Timing for each switch can vary depending on the type of payment or deposit, the biller or depositor, and the method needed to switch the payment or deposit.

We display the status for each automatic payment or direct deposit in the Status column. If a switch shows as “Completed” there’s no need to contact the biller or depositor. For switches that are marked as “Mailed” for more than 15 business days, you may want to contact the biller or depositor to confirm the status and see if the company needs additional information.

Companies require specific information to ensure your identity and to update the account information in their system.

A large number of billers and depositors are already in our system. However, if we do not have a company’s address, please use the address that is indicated on the payment confirmation or statement the company sends you. You can also typically find the address displayed in the Help or Contact Us areas of the company’s website.

If a field has a red line on the right, this information is required in order for the switch to be submitted. If you are in the middle of a switch, you can “Save” it. It will save as an “Information Needed” status and you can log back in later when you have the required information.

  • The easiest way to check the status of a switch is to look at the “Status” column of your ClickSWITCH account. Switches that have been completed and confirmed by your biller or depositor will display a “Completed” status. Switches that are still in process will display a “Mailed” status.
  • For switches that have a mailed status for 15 days or more, we recommend contacting the company to confirm the switch is completed or check your account.

You can easily submit additional switches any time! Simply log in to your ClickSWITCH account and click the correct tab in your Dashboard.

Monitoring your switch status is an important part of moving your account. It is advisable to keep enough money in your old account to cover each payment until the switch status for that payment has changed to “Completed,” or you’ve confirmed with your billers that your payment account information is updated in their systems.

We recommend keeping enough money in your old account to cover each payment until the switch status is “Completed.” This is especially important for any payments that might be due during the 14 days after you initiate a switch.

Occasionally, after you have submitted a switch for processing, our research team determines that the company requires you to update your banking information with them online. When this happens, your switch will show an “Action Needed” status. You may also see an “Action Needed” status if the switch is rejected for other reasons. To see the details of the action you need to take, you can click on the “Edit” icon in the “Actions” column.

If you provided an email address during enrollment and allowed alert emails in your account settings, you will receive switch updates via email. If not, you will need to log in to ClickSWITCH and view the switch status.

Since bill payments are not automatically recurring, you’re not able to use ClickSWITCH for them. You will see a list of your bill payments in the automatic payment tab when you’re logged in to Switch Assist and can download this list to use as reference when creating bill payments through Bill Pay in Online Banking or our mobile app.

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