Security center

Fraud puts your account security at risk. Use the following information to learn what you can do to ensure you're protected.

Account security to protect your money and information

  • Avoid financial loss from fraud
  • Protect your identity
  • Use secure digital tools

Important notice:

GECU will never initiate a phone call, email, or a text asking you to update, validate, or provide us with your personal information. Don't give out personal information over the phone or website, unless you know it is secure and you initiated the contact.

We offer several features to help you monitor your accounts so you can take quick action to reduce or avoid fraudulent activity, including:

  • Online Banking and our mobile app: Sign up and log in frequently to monitor for suspicious activity.1
  • Debit Card ControlsEasily monitor spending and curtail fraud by managing your debit card however you want. 
  • Alerts: Set up custom alerts to track your account activity and receive them via text, email, or push notifications on your mobile device.
  • eStatements: Receive paperless, secure statements through Online Banking or our mobile app instantly. No shredding necessary!
  • Debit and credit card activity: Report a lost or stolen card. Simply call: 513.243.4328 or 800.542.7093 and select the appropriate option from the menu.


Change your passwords regularly

As with all passwords, change your Online Banking and mobile app password regularly; use unique passwords, and don’t use the same passwords across multiple online accounts. To update your password in Online Banking, log in and select My Settings, then Edit next to Password. In the mobile app, tap the gear symbol and choose My Settings.

Prepare for travel

If you have plans to travel, fill out our Travel notification form or give us a call at: 513.243.4328 or 800.542.7093. We'll notate your account(s) so you're able to use your card(s) seamlessly while traveling.

Fraud comes in many shapes and sizes

The more you know, the better you can protect yourself against identity theft, online fraud, and more. Below are helpful pages and articles:

Identity theft information:

Protect yourself from identity theft and learn what to do if your identity is stolen.

Fraud tactics and reporting:

Learn the most common fraud tactics and steps to take if you suspect fraud.

Online and email safety:

Follow these guidelines for safeguarding your online and email usage.

General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.

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