General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.
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Contact us
When you have a question or you need to talk to us about your next financial move, we make it easy to get in touch with our friendly experts.
Contact us
Have a general account inquiry, comment, or concern? We're here to help.
Choose how you'd prefer to contact us.
Call center and chat hours:
Monday-Thursday: 8 am - 5 pm | Friday: 8 am - 6 pm | Saturday: 9 am - 2 pm
Email:
Note: For your security, please log in to Online Banking or our mobile app for account specific inquiries.
Chat with us
Start a chat session with our Violet, our virtual assistant, below or log in to Online Banking or our mobile app.1 She can assist with our most frequently asked questions. If you need assistance from a GECU team member, she can connect you during business hours.
Please direct all mailed correspondence to our address: 11311 Cornell Park Drive Cincinnati, OH 45242
Routing number: 2420-7682-1
Reach the right team for your needs
Business Services
Contact our Business Services team at: 513.588.1699.
Mortgage Department
Reach our Mortgage Department at: 513.577.8981.
Fraud
If you need to reach our Fraud Department, please call: 513.577.7255.
Collections
To reach our Collection Department, call: 513.577.8973.
Contact us form
Use this form for general inquiries, and a GECU team member will contact you within 2 business days. For your security, we ask you to log in to Online Banking or our mobile app for account specific inquiries.
Mortgage inquiry or notification of error
If you find that an error has occurred or wish to request information on your mortgage loan, please mail or email your request to:
US mail requests:
General Electric Credit Union
Attn: Complaint Management
11311 Cornell Park Drive Suite 410
Cincinnati, OH 45242
Email requests:
All requests must include:
- Borrower’s name
- Borrower’s date of birth
- Borrower’s daytime phone number
- Description of the request or error asserted
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