- Support
- Information
- Connect
Contact us
When you have a question or you need to talk to us about your next financial move, we make it easy to get in touch with our friendly experts.
Contact us
Have a general account inquiry, comment, or concern? We're here to help.
Choose how you'd prefer to contact us.
Call center and chat hours:
Monday-Thursday: 8 am - 5 pm | Friday: 8 am - 6 pm | Saturday: 9 am - 2 pm
Email:
Note: For your security, please log in to Online Banking or our mobile app for account specific inquiries.
Chat with us
For general inquiries, click the "Chat Now" button at the bottom right of your screen to connect with a GECU team member.
Note: For your security, please log in to Online Banking or our mobile app for account specific inquiries.
Routing number: 2420-7682-1
Contact us form
Use this form for general inquiries, and a GECU team member will contact you within 2 business days. For your security, we ask you to log in to Online Banking or our mobile app for account specific inquiries.
Mortgage inquiry or notification of error
If you find that an error has occurred or wish to request information on your mortgage loan, please mail or email your request to:
US mail requests:
General Electric Credit Union
Attn: Complaint Management
11311 Cornell Park Drive Suite 410
Cincinnati, OH 45242
Email requests:
All requests must include:
- Borrower’s name
- Borrower’s date of birth
- Borrower’s daytime phone number
- Description of the request or error asserted
The Supervisory Committee assures that the credit union records are prepared accurately and that effective policies and procedures are maintained and followed. If you believe that transactions performed on your account were not initiated by you or a designated representative please contact the Supervisory Committee in writing to:
The Supervisory Committee
Post Office Box 62119
Cincinnati, OH 45252-9914
Helpful Resources
Say hello to Simply Free Checking
With a mobile app that's easy to use, Simply Free Checking is easy to love.