Contact us

When you have a question or you need to talk to us about your next financial move, we make it easy to get in touch with our friendly experts.

Choose the way
you want to connect

  • Use our online chat feature
  • Reach us by phone
  • Contact us by email

Member Support

Business Services Support Center

Phone Loan Center

Title Services 

Visit our Title Services page for more information and online resources, including Duplicate Lien Release or State-to-State Change request forms.

Debit card services

  • To activate your debit card or for debit card PIN change requests, call: 877.205.1659.
  • For general debit card questions, to file a dispute, or to report a debit card lost or stolen, call: 513.243.4328/800.542.7093 and select option 6. 

Credit card services

Phone:

  • To activate a GECU credit card, call: 833.541.0770.
  • For credit card PIN change requests, call: 866.297.3413.
  • For general credit card questions, to report a credit card lost or stolen, report fraud, or to file a credit card dispute, call: 877.205.3175 (follow the prompts). 
  • For business credit card after-hours support, call: 877.205.3177.

To mail your payment:

VISA 
P.O. BOX 672051
Dallas, TX 75267

Please include the last four digits of your card number on your check.

Fraud and disputes

For fraud services on your GECU credit card (including blocked credit cards due to potentially fraudulent activity, identity theft, or compromised accounts) or to report a transaction or inquire about an existing credit card dispute, call: 888.829.6434.

Insurance Service Center

For insurance verification only.

Financial Mall

Hours:

Monday - Friday: 9 am - 5 pm

Sourceline 

Available 24 hours by phone:

513.243.3333 / 800.589.2875

Mortgage inquiry or notification of error

If you find that an error has occurred or wish to request information on your mortgage loan, please mail or email your request to:

All requests must include:

  • Borrower’s name
  • Borrower’s date of birth 
  • Borrower’s daytime phone number
  • Description of the request or error asserted

The Supervisory Committee assures that the credit union records are prepared accurately and that effective policies and procedures are maintained and followed. If you believe that transactions performed on your account were not initiated by you or a designated representative please contact the Supervisory Committee in writing to:

The Supervisory Committee
Post Office Box 62119
Cincinnati, OH 45252-9914

General inquiries 

Have a general account inquiry, comment, or concern? Send us a message using our Contact Us form.

Contact us form

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      General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.

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