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When you have a question or you need to talk to us about your next financial move, we make it easy to get in touch with our friendly experts.
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Member Support
Mailing address:
General Electric Credit Union
10485 Reading Road
Cincinnati, OH 45241
Phone:
The telephone hours differ slightly from our office hours, please see location hours here.
Email and fax:
[email protected]
Fax: 513.398.0076
Business Services Support Center
Phone Loan Center
Phone and fax:
513.243.5626 / 888.670.5626
Fax: 513.563.1028
Hours:
Monday - Thursday: 9 am - 5 pm
Friday: 9 am - 6 pm
Saturday: 9 am - 2 pm
Title Services
Visit our Title Services page for more information and online resources, including Duplicate Lien Release or State-to-State Change request forms.
Phone:
513.243.4328 / 800.542.7093
Fax: 513.554.1203
Email:
Debit card services
- For debit card PIN change requests, call: 877.205.1659.
- For general debit card questions or to report a debit card lost or stolen, call: 513.243.4328/800.542.7093 and select option 6.
Credit card services
Phone:
- For credit card PIN change requests, call: 866.297.3413.
- For general credit card questions, to report a credit card lost or stolen, report fraud, or to file a credit card dispute, call: 877.205.3175 (follow the prompts).
- For business credit card after-hours support, call: 877.205.3177.
To mail your payment:
VISA
P.O. BOX 672051
Dallas, TX 75267
Please include the last four digits of your card number on your check.
Fraud and disputes
For fraud services (including blocked debit cards due to potentially fraudulent activity, identity theft, or compromised accounts) or to report a transaction or inquire about an existing debit card dispute, call: 513.204.4890.
Insurance Service Center
For insurance verification only.
Phone:
Verification website:
Mailing address:
PO Box 41039, Dayton, OH 45441-0039
Fax: 937.435.0146
Sourceline
Available 24 hours by phone:
Mortgage inquiry or notification of error
If you find that an error has occurred or wish to request information on your mortgage loan, please mail or email your request to:
US mail requests:
General Electric Credit Union
Attn: Mortgage Information Dept.
10485 Reading Road
Cincinnati, OH 45241
Email requests:
All requests must include:
- Borrower’s name
- Borrower’s date of birth
- Borrower’s daytime phone number
- Description of the request or error asserted
The Supervisory Committee assures that the credit union records are prepared accurately and that effective policies and procedures are maintained and followed. If you believe that transactions performed on your account were not initiated by you or a designated representative please contact the Supervisory Committee in writing to:
The Supervisory Committee
Post Office Box 62119
Cincinnati, OH 45252-9914
General inquiries
Have a general account inquiry, comment, or concern? Send us a message using our Contact Us form.
Contact us form
General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.
Helpful Resources
Money Minutes Blog
You may be wondering just how these Debit Card Controls boost your account security. From keeping you up to date on account activity to stopping fraud in its tracks, there are a variety of reasons to customize your controls.
GECU Voices brings you guidance and insight from experts within the Credit Union. This article is brought to you by Austin Vaive, Information Security Manager.
Financial institutions aren't all the same
At General Electric Credit Union, the big difference is we focus on improving people's lives, not padding our profits.