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Contact us

When you have a question or you need to talk to us about your next financial move, we make it easy to get in touch with our friendly experts.

How can we help you

Self-service options

Contact us

Have a general account inquiry, comment, or concern? We're here to help.
Choose how you'd prefer to contact us.

Call center and chat hours:
Monday-Thursday: 8 am - 5 pm  |  Friday: 8 am - 6 pm  |  Saturday: 9 am - 2 pm

 

Email:

[email protected]

Note: For your security, please log in to Online Banking or our mobile app for account specific inquiries.

Phone and Fax:

513.243.4328 / 800.542.7093

Fax: 513.398.0076

 

 

Chat with us

Start a chat session with our Violet, our virtual assistant, below or log in to Online Banking or our mobile app.1 She can assist with our most frequently asked questions. If you need assistance from a GECU team member, she can connect you during business hours.

Please direct all mailed correspondence to our address: 11311 Cornell Park Drive Cincinnati, OH 45242 

Routing number: 2420-7682-1

Reach the right team for your needs

Business Services

Contact our Business Services team at: 513.588.1699.

Mortgage Department

Reach our Mortgage Department at: 513.577.8981.

Fraud

If you need to reach our Fraud Department, please call: 513.577.7255.

Collections

To reach our Collection Department, call: 513.577.8973.

Contact us form

Use this form for general inquiries, and a GECU team member will contact you within 2 business days. For your security, we ask you to log in to Online Banking or our mobile app for account specific inquiries.

  • First name is a required field
  • Last name is a required field
      • City is a required field
      • State is a required field
      • ZIP code is a required field
      • Email address is a required field
      • Please enter a valid email address
      • Phone number is a required field
      • Preferred method of contact? is a required field
      • Message is a required field
      • reCAPTCHA is a required field

      Mortgage inquiry or notification of error

      If you find that an error has occurred or wish to request information on your mortgage loan, please mail or email your request to:

      US mail requests:

      General Electric Credit Union
      Attn: Complaint Management
      11311 Cornell Park Drive Suite 410
      Cincinnati, OH 45242

      Email requests:

      [email protected]

      All requests must include:

      • Borrower’s name
      • Borrower’s date of birth 
      • Borrower’s daytime phone number
      • Description of the request or error asserted

      General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.

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