Contact us

When you have a question or you need to talk to us about your next financial move, we make it easy to get in touch with our friendly experts.

Contact us

Have a general account inquiry, comment, or concern? We're here to help.
Choose how you'd prefer to contact us.

Call center and chat hours:
Monday-Thursday: 8 am - 5 pm  |  Friday: 8 am - 6 pm  |  Saturday: 9 am - 2 pm

 

Please direct all mailed correspondence to our address: 11311 Cornell Park Drive Cincinnati, OH 45242 

Routing number: 2420-7682-1

Reach the right team for your needs

Business Services

Contact our Business Services team at: 513.588.1699.

Mortgage Department

Reach our Mortgage Department at: 513.577.8981.

Fraud

If you need to reach our Fraud Department, please call: 513.577.7255.

Collections

To reach our Collection Department, call: 513.577.8973.

Contact us form

Use this form for general inquiries, and a GECU team member will contact you within 2 business days. For your security, we ask you to log in to Online Banking or our mobile app for account specific inquiries.

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      Mortgage inquiry or notification of error

      If you find that an error has occurred or wish to request information on your mortgage loan, please mail or email your request to:

      US mail requests:

      General Electric Credit Union
      Attn: Complaint Management
      11311 Cornell Park Drive Suite 410
      Cincinnati, OH 45242

      Email requests:

      [email protected]

      All requests must include:

      • Borrower’s name
      • Borrower’s date of birth 
      • Borrower’s daytime phone number
      • Description of the request or error asserted

      General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.

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