Contact us

When you have a question or you need to talk to us about your next financial move, we make it easy to get in touch with our friendly experts.

Contact us

Have a general account inquiry, comment, or concern? We're here to help.
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Call center and chat hours:
Monday-Thursday: 8 am - 5 pm  |  Friday: 8 am - 6 pm  |  Saturday: 9 am - 2 pm


Contact us form

Use this form for general inquiries, and a GECU team member will contact you within 2 business days. For your security, we ask you to log in to Online Banking or our mobile app for account specific inquiries.

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      Mortgage inquiry or notification of error

      If you find that an error has occurred or wish to request information on your mortgage loan, please mail or email your request to:

      US mail requests:

      General Electric Credit Union
      Attn: Mortgage Information Dept.
      10485 Reading Road
      Cincinnati, OH 45241

      Email requests:

      [email protected]

      All requests must include:

      • Borrower’s name
      • Borrower’s date of birth 
      • Borrower’s daytime phone number
      • Description of the request or error asserted

      The Supervisory Committee assures that the credit union records are prepared accurately and that effective policies and procedures are maintained and followed. If you believe that transactions performed on your account were not initiated by you or a designated representative please contact the Supervisory Committee in writing to:

      The Supervisory Committee
      Post Office Box 62119
      Cincinnati, OH 45252-9914

      General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.

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