Understanding what a VantageScore® is—and how it compares to a FICO® Score—can help you make more informed financial decisions.
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Virtual Branch
The Virtual Branch brings the personalized service you expect from GECU, from home, work, or on-the-go.
We’re bringingthe branch to you
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Video chat with a GECU team member1
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Securely share your screen
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Open an account or get assistance with existing ones
The Virtual Branch is your online connection to real, locally-based GECU team members. It’s designed to give you the same high-quality service you’d receive in a physical branch—without leaving your home. From everyday banking needs to more complex financial questions, our team is ready to assist you through multiple convenient channels.
Ways to connect with the Virtual Branch
Virtual visit
Prefer face-to-face interaction? Schedule a virtual visit for personalized support.
Phone call
Schedule a virtual visit and connect with our Virtual Branch team by phone.
Chat with us
Chat with a team member for account specific questions. For general questions, chat with Violet 24/7/365. Certain services may require an appointment.
Virtual Branch services
From opening new accounts to getting assistance with existing ones, you can receive many of the same services you'd expect at a GECU branch.- Become a member
- Open a new checking, savings, certificate, or money market account
- Apply for a credit card, personal loan, or vehicle loan
- Inquire about your debit or credit card
- Receive assistance with Online Banking and our mobile app2
- Discuss IRA and HSAs
- Get support with your existing accounts
- Get personalized account recommendations
- Learn more about GECU and the benefits of membership
Some services, such as: notary, cash deposits, withdrawals, and wire transfers require you to visit a GECU location. For your convenience, you may schedule an in-person appointment at a branch location nearest to you. View full details.
Schedule a virtual visit
Virtual visits are held via Microsoft Teams, allowing you to securely connect from nearly anywhere, video chat with your Virtual Relationship Consultant, and share your screen at any point throughout the appointment.
- From a computer, you can access Microsoft Teams from your browser (no software required).
- From a mobile device, you will need to download and install the free Microsoft Teams app.
FAQs
Upon scheduling an appointment, you will receive a confirmation email with meeting details and a link to join. When it's time for your meeting, reference your confirmation email and click the link. You may choose to join in a browser on your computer or mobile device or you can download the free Microsoft Teams app from your app store.
Yes! Virtual visits are hosted through Microsoft Teams, and you can choose to join with video or audio. If you prefer not to be on camera, you can simply join the meeting by phone or disable your video when connecting through your computer or mobile device.
There are some services that require an in-person visit to a GECU branch. These include:
- Notary services
- Wire transfers
- Transactions involving a cash exchange or where a physical document is required to complete a transaction
- Safe deposit box access or setup
- Support from Business Services or our Mortgage Department
A desktop or laptop is recommended for the best experience, especially if you need to review documents. However, a smartphone or tablet works well, too—just make sure your microphone and camera are enabled when you join the meeting. We recommend joining your appointments a few minutes early to get everything set up. If you have problems joining your meeting, for questions about your virtual visit, call: 513.577.8976.
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In-branch appointments
Whether you need to deposit or withdraw cash, meet with a specialized team member for services like business accounts or mortgages, or simply prefer an in-person experience—we’re here to help.