The average age to buy a first home is now the oldest ever on record at 36 years old.1 Diminished buying power, student loan debt, and competition from corporate investors—among other factors—have caused many young buyers to delay homebuying or consider it out of the question entirely.
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Your digital assistant, Violet
Violet is your 24/7 digital assistant—ready to answer questions, guide you to the right tools, or connect you with the right team member when you need more help.
Have questions?
Ask Violet!
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24/7 virtual assistance
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Quick answers to FAQs
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Added convenience
Your digital assistant, Violet, offers one more option to get answers to your questions or connect you with the tools and resources you need. If she can't provide the information you're looking for, she'll put you in touch with just the right team member to assist you.
You can talk to Violet by:
- Using the chat feature here on our website (bottom right)
- Initiating a chat in Online Banking or our app1
- Calling: 513.243.4328 or 800.542.7093
How Violet can help you
Chat (Available 24/7)
Chat is the quickest way to get answers anytime, day or night. With chat, Violet can help you:
- Get answers to general questions about GECU products, services, and other everyday banking needs.
- Learn more about digital banking tools like Online Banking and the mobile app.
During regular business hours, Violet can also connect you directly to a live GECU team member if you need additional support.
By phone
When you call GECU, you can speak using natural, conversational language—no complicated menus required. Our digital assistant can help you:
- Say what you need in your own words, such as “how can I make my loan payment?” or “what is your routing number?”
- Receive answers to common questions.
- Be guided through prompts that connect you to the right department.
Secure banking by phone
Violet can also help you complete certain account transactions by phone, including:- Checking account balances
- Transferring money between accounts
- Making loan or credit card payments
- Completing other routine account requests
When you need extra help
Violet is always available to help you get started—but you’re never on your own. When a question requires personal support, Violet can smoothly transfer you to a live GECU team member during business hours.Get in touch with us
Get in touch with us by phone or start a chat session.
Helpful Resources
In the journey toward financial stability and success, it’s easy to focus solely on the big, overarching goals. However, every step taken toward better financial health is worth celebrating.
Spoofing is like the tech version of putting on a disguise to trick someone. There are different types of spoofing, but email spoofing is a common tactic utilized by many of today’s scammers.
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