Vehicle total loss

Whether you need help understanding your GAP insurance coverage or you’re starting the total loss process for a totaled vehicle, our team can help you navigate the next steps.

Take the headache
out of total loss

  • Ensure a smooth total loss process
  • Receive professional guidance
  • Get answers to your questions

We are sorry to hear you experienced a total loss. We understand the process can be difficult and are here to help it go as smoothly as possible. Below you’ll find a step-by-step checklist and a list of FAQs to address all your questions and concerns. 

If there is a deficiency balance left after the insurance company or GAP pays, we offer a total loss program or loan repayment options. Contact us for more information.

Get next steps

Step 1

Ensure your insurance company is in contact with GECU as soon as your vehicle is determined to be a total loss. Have the insurance company contact us via email at: [email protected] or fax 513.940.5076 to request a 10-day payoff. If the insurance company is not paying the loan in full, a GECU team member will be in contact with you once we have been notified by your insurance company. 

  • Information we’ll need: 10-day payoff request, guarantee of title, settlement breakdown, evaluation report and police report (if applicable), and a lien release request/status updates.

Step 2

Contact the dealership to cancel your extended warranties if any were purchased. To cancel any extended warranties, you will need to provide the dealership the mileage at the time of loss and the date of loss.

Step 3

If you have purchased GAP coverage, contact your GAP provider to file a claim. If you don’t know who your GAP provider is, please request their information by contacting us at: [email protected] or 513.588.1589. The dealership will also have a copy of your contract with their contact number. 

  • If you do know who your GAP provider is and have filed your claim, but need to request additional documents, please forward the GAP checklist to: [email protected].

Step 4

Once you have submitted all required documentation to your insurance company, the dealership, and your GAP insurance provider, it is important to follow-up to ensure your claim is being processed and there are no issues. 

As you have a limited time to file a GAP claim, a missed call or detail on a form can cause a delay in your claim. Constant contact with your insurance company is key to identifying any roadblocks and can help speed up the process.


Get in touch with us

Notify us of a total loss

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  • Date of loss is a required field
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    • Year, make, model of vehicle is a required field
    • Last 6-8 of the VIN is a required field
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      General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.

      Frequently Asked Questions

      A car is declared a total loss by your insurance company. In most cases this happens when the cost to repair the vehicle exceeds more than half of what the vehicle is worth, also known as a totaled car.

      If your vehicle has been declared a total loss, the settlement check must be applied against your loan on the vehicle because the insurance company is purchasing that vehicle. 

      It’s important to note that if the claim is settled for less than the balance owed on the loan financing the vehicle, you will be responsible for paying the remaining balance. We always recommend to continue making payments on your loan until the claim is settled to protect your credit. 

      You may be able to cancel any insurances or warranties purchased at the time you bought the vehicle, and any premium remaining might be refunded. Generally, all of these items are referred to as “add-ons.” Any refund would be pro-rated for the time remaining. Calculations for how much could be refunded are based on the terms of your original contract. If you paid late or deferred or paid partial payments, it can affect the amount of any refund you might receive. 

      GAP insurance is an optional insurance you can purchase through either a dealership, the Credit Union, or your car insurance provider at the time you purchase a vehicle. GAP insurance can help offset the difference between what the cash value of the vehicle is and the amount you owe on your vehicle loan. If your down payment on the car was small (or you didn’t make a down payment at all), this may be a large financial gap you wouldn’t be prepared to cover otherwise.

      While GAP may pay a large portion of the loan balance remaining after the vehicle insurance settlements and any refunds from “add-ons” have been applied to your loan, you may still have a portion of the loan balance you are responsible for paying. 

      There are many variables that affect the balance left for payment. These include:

      • Late payments
      • Deferred payments
      • Partial payments
      • The number of miles on your vehicle
      • Balances from prior loans rolled into the balance of the current car loan
      • Balances extended past original maturity date
      • Delay in submitting the GAP claim after settlement

      If you purchased your GAP insurance from a dealership or another insurance provider, you will need to work with their agent to file your claim. GECU can provide any loan documents you need. If you purchased your GAP insurance from GECU directly, we will be able to assist you with filing your claim and working with an agent to get your claim settled. It’s important to know that most GAP insurances have a timeframe you must follow to qualify for payment, according to coverage. Any extended delay in settling the claim, once you have settled with your insurance company, may result in a loss of coverage for your GAP claim.

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