Get next steps
Ensure your insurance company is in contact with GECU as soon as your vehicle is determined to be a total loss. Have the insurance company contact us via email at: [email protected] or fax 513.940.5076 to request a 10-day payoff. If the insurance company is not paying the loan in full, a GECU team member will be in contact with you once we have been notified by your insurance company.
- Information we’ll need: 10-day payoff request, guarantee of title, settlement breakdown, evaluation report and police report (if applicable), and a lien release request/status updates.
Contact the dealership to cancel your extended warranties if any were purchased. To cancel any extended warranties, you will need to provide the dealership the mileage at the time of loss and the date of loss.
If you have purchased GAP coverage, contact your GAP provider to file a claim. If you don’t know who your GAP provider is, please request their information by contacting us at: [email protected] or 513.588.1589. The dealership will also have a copy of your contract with their contact number.
- If you do know who your GAP provider is and have filed your claim, but need to request additional documents, please forward the GAP checklist to: [email protected].
Once you have submitted all required documentation to your insurance company, the dealership, and your GAP insurance provider, it is important to follow-up to ensure your claim is being processed and there are no issues.
As you have a limited time to file a GAP claim, a missed call or detail on a form can cause a delay in your claim. Constant contact with your insurance company is key to identifying any roadblocks and can help speed up the process.