Introducing Zelle® – a fast, safe and easy way to send money to friends, family and other people you know and trust, even if they bank somewhere different than you do.1 Whether you’re paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered.
1. Log in to the General Electric Credit Union app.
2. Tap Pay & Transfer then Send and Request With Zelle®.
3. Enroll your email address or U.S. mobile number.
4. You’re ready to start sending and receiving money with Zelle®.
From the GECU mobile app, you can scan a Zelle® QR code to easily find a friend, family member, or small business and send them money in minutes – without having to provide your personal information.
Knowing which of your contacts are enrolled with Zelle® is simple! Just sync your contacts and look for the “Z” logo on their profile image and you’ll know which of your friends, family, and those you trust are already using Zelle®.
You can send, request, or receive money with Zelle®. To get started, log into General Electric Credit Union's mobile app.Tap Pay & Transfer then Send and Request With Zelle®.
To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” The recipient will receive an email or text message notification via the method they used to enroll with Zelle®. Money is available to your recipient in minutes if they are already enrolled with Zelle®.
To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you’d like, include an optional note, review, and hit “Request." If the person you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the person has enrolled their U.S. mobile number, then you can send the request using their mobile number.
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®. If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your General Electric Credit Union account, typically within minutes.
If someone sent you money with Zelle® and you have not yet enrolled with Zelle®, follow these steps:
If you have already enrolled with Zelle®, you do not need to take any further action. The money will be sent directly into your bank account and will be available typically in minutes.
If you have not yet enrolled with Zelle®, follow these steps:
Your email address or U.S. mobile number may already be enrolled with Zelle® at another bank or credit union or in the Zelle® app. If this is the case, you may re-enroll with the same mobile number or email address within the banking app of the new bank you are enrolling with.
If you would like to move your email address or U.S. mobile phone number from the financial institution where you initially enrolled with Zelle®, you can do so during enrollment through the GECU mobile app. After the initial enrollment, you can select “Send Money with Zelle®” in the app, then “Settings,” select the token, and then tap “Transfer.” You will receive a verification code to enter to confirm the transfer.
Once you transfer your email address or U.S. mobile phone number, it will be connected to your bank account at GECU, and you can start sending and receiving money with Zelle® right away. If you are unsure where you are enrolled, please contact our member support team at 513.243.4328.
Keeping your money and information safe is a top priority for General Electric Credit Union. When you use Zelle® within our mobile app, your information is protected with the same technology we use to keep your General Electric Credit Union account safe.
Zelle® is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor.1
Since money is sent directly from your General Electric Credit Union account to another person’s bank account within minutes,1 Zelle® should only be used to send money to friends, family, and others you trust.
If you don’t know the person or aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle®. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk).
Neither General Electric Credit Union nor Zelle® offers a protection program for any authorized payments made with Zelle® – for example, if you do not receive the item you paid for or the item is not as described or as you expected.
Some small businesses are able to receive payments with Zelle®. Ask your favorite small business if they accept payments with Zelle®. If they do, you can pay them directly from your General Electric Credit Union mobile app using just their enrolled email address, U.S. mobile number, or Zelle® tag
In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.
No, Zelle® payments cannot be reversed.
You can only cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 513.243.4328 for assistance with canceling the pending payment.
If the person you sent money to has already enrolled with Zelle® through their bank or credit union’s mobile app or online banking, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.
If you sent money to the wrong person, please immediately call our customer support team at 513.243.4328 to determine what options are available.
No, General Electric Credit Union does not charge any fees to use Zelle® in the General Electric Credit Union app.
Your mobile carrier’s messaging and data rates may apply.
GECU does not charge fees to send or receive money with Zelle®, but there is a stop payment fee to cancel a Zelle® transaction that is still pending because the recipient hasn't yet enrolled. If the recipient doesn't enroll with Zelle® within 14 days, the payment will naturally expire, the funds will be returned to your account, and no fees will be assessed.
As of March 31, 2025, all users must be enrolled through one of the more than 2,200 banks and credit unions that offer Zelle® in order to send and receive money.
You can find a full list of participating banks and credit unions live with Zelle® at Zellepay.com. If their bank or credit union is not listed, we recommend you use another payment method at this time.
The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine GECU’s send limits, call our member support team at 513.243.4328.
There are no limits to the amount of money you can receive with Zelle®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.
Knowing which of your friends, family and those you trust are enrolled with Zelle® is simple, Zelle® has tagged your contacts that are already using Zelle® with a “Z” logo.
Don’t see the “Z” on a contact? Not a problem! You can still send them money with Zelle®, they’ll just need to enroll with Zelle® to receive the money.
Simply log in to the GECU mobile banking app and tap “Send Money with Zelle®.” You'll see a “Z” logo on the recipient's profile picture indicating they are already enrolled with Zelle®.
Step 1: Open your mobile banking app
Members can find Zelle® in the GECU mobile app, click “Send Money with Zelle®,” and then click on the QR code icon displayed at the top of the “Select Recipient” screen.
Step 2: Start using Zelle® QR code
Sending money is fast. Members can simply point their mobile phone camera at the recipient’s Zelle® QR code, enter the amount they want to send, click “Send” and the money is on the way!
Receiving money without sharing personal details is simple. From the “Select Recipient” screen, members can click the “My Code” tab to see their Zelle® QR code and use the print or share icon to text, email or print their Zelle® QR code.
Zelle® QR code provides peace of mind knowing you can send and receive money to the right person, without typing an email address or U.S. mobile number.
To locate your Zelle® QR code, log into the GECU mobile app or Online Banking and find “Send and Request with Zelle®” under “Pay & Transfer.” Next, go to your “Zelle®settings” and click “Zelle® QR code,” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email, or print your Zelle® QR code. To receive money, share your Zelle® QR code.
To send money, log into the log into the GECU mobile app or Online Banking and find “Send and Request with Zelle®” under “Pay & Transfer,” click “Send money with Zelle®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money
