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Contact us

When you have a question or you need to talk to us about your next financial move, we make it easy to get in touch with our friendly experts.

NEW! Voice-assisted phone services 
Our phone system has been upgraded to enhance your call-in experience. Ask questions 24/7 and connect with a team member during business hours. 
Learn more below

General contact info

Phone

513.243.4328 / 800.542.7093

M-Th: 8 am - 5 pm
Fri: 8 am - 6 pm
Sat: 9 am - 2 pm

Fax: 513.398.0076

Chat

Click here to start a chat.
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M-Th: 8 am - 5 pm
Fri: 8 am - 6 pm
Sat: 9 am - 2 pm

Mail and email

11311 Cornell Park Drive
Cincinnati, OH 45242

Email: [email protected]
Routing number: 2420-7682-1

Reach the right team for your needs

Business Services

Contact our Business Services team at: 513.588.1699.

Mortgage Department

Reach our Mortgage Department at: 513.577.8981.

Fraud

If you need to reach our Fraud Department, please call: 513.577.8968.

Account Resolutions

To reach our Account Resolutions Department, call: 513.577.8973.

Voice assisted call-in experience

Your digital assistant, Violet, helps route your call quickly by letting you explain what you need in your own words. It’s designed to save time and give you faster access to support, with the option to speak to a team member when you need more assistance.
 

When you call 

  • Use your own words to tell us what you need, instead of selecting from traditional menu options.
  • If our voice assistant can help right away, you’ll receive the information you’re looking for—anytime, even outside normal business hours. 
  • If additional assistance is needed, you can be routed directly to the right team member during business hours.

Request a callback

If you prefer not to wait on hold, request a callback and keep your place in line.

Complete account transactions

Complete common banking transactions by phone. When you ask to perform a transaction, you will be guided through a secure identity verification process to protect your account(s).
  • To verify your identity, enter your SSN and then confirm a one‑time passcode (OTP), which will be sent to the mobile number we have on file. 
  • Ask to: 
    • Transfer money between accounts
    • Check your balances
    • Make a loan payment
    • Get your transaction history
Read these FAQs

Self-service quick links

Multiple ways to serve you

Choose from several convenient ways to get support.

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Meet with our Virtual Branch team from anywhere.
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Schedule an appointment at your preferred branch to reduce your wait.
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Come to any of our locations and a team member will assist you.

Contact us form

Use this form for general inquiries, and a GECU team member will contact you within 2 business days. For your security, we ask you to log in to Online Banking or our mobile app1 for account specific inquiries.

  • First name is a required field
  • Last name is a required field
      • City is a required field
      • State is a required field
      • ZIP code is a required field
      • Email address is a required field
      • Please enter a valid email address
      • Phone number is a required field
      • Preferred method of contact? is a required field
      • Message is a required field
      • reCAPTCHA is a required field

      Mortgage inquiry or notification of error

      If you find that an error has occurred or wish to request information on your mortgage loan, please mail or email your request to:

      US mail requests:

      General Electric Credit Union
      Attn: Complaint Management
      11311 Cornell Park Drive Suite 410
      Cincinnati, OH 45242

      All requests must include:

      • Borrower’s name
      • Borrower’s date of birth 
      • Borrower’s daytime phone number
      • Description of the request or error asserted

      Email requests:

      [email protected]

      FAQs

      If you're unable to authenticate when calling in, you can ask to speak with a GECU team member. They’ll assist with verifying your identity and help ensure you’re able to authenticate successfully the next time you call.
      If you need to reach a specific branch, simply ask to be connected to that location. For example, you can say, “I’d like to speak with the Eastgate Branch” or “Please direct my call to the Reading Road Branch.” Violet, our virtual assistant, will confirm the branch you requested and route your call accordingly.
      While you can’t connect directly with a specific team member, you can request a department. For instance, you can say, “Connect me with someone in the Mortgage Department,” and your call will be routed to that team. Alternatively, if you have the direct phone number of the team member you’re working with, you may also call them directly.

      Helpful Resources

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      With a mobile app that's easy to use, Simply Free Checking is easy to love. 

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