Update your contact information

Maintaining updated contact information is an important step in keeping your information secure and staying in tune with your accounts and loans.

Update your mailing address, email address, and phone number

  • Receive important Credit Union updates and changes
  • Stay privy to fraudulent activity
  • Get required notices and communications

To serve you in the best way possible, please maintain your accurate contact information with us. With your up-to-date information, we can:

  • Keep you informed of any changes to your accounts.
  • Send your statements, tax forms, and any other important account information.
  • Inform you of any suspected fraudulent activity.
  • Share our latest promotions and details on our products or services to help you get the most out of your membership.

For members with Online Banking/mobile app1

The easiest and most convenient way to update your contact information is through Online Banking and our mobile app. You’ll verify your identity through the log in process, using your preferred authentication method. Once changes are made to your email address and/or mailing address, you’ll receive a confirmation email. Note: If you receive an email notification and have not made changes to your contact details, please contact us immediately.

  • From within Online Banking, select My Settings, then select the Edit link next to Contact information or Primary email.
  • From within our mobile app, tap More, Settings, My Settings, and then select the Edit link next to Contact information or Primary email.
  • By using Secure Email or Secure Chat from within Online Banking and our mobile app.

Note: Updating the phone number under Contact information will not update the phone number we have on file for you, this is used for security log in purposes only. Please contact us via Secure Email, Secure Chat, or by phone to update the phone number associated with your accounts and membership.

For members not enrolled in Online Banking/mobile app

Important note: Please do not send personal information (e.g., account or member numbers) via regular email as it is not a secure form of communication.

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General Electric Credit Union is a full-service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky.

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