Telephone banking

Manage your GECU accounts from your cell phone or landline any time, day or night.

Secure, 24/7/365
telephone banking 

  • Simple to use
  • Available on your schedule
  • Accessible from anywhere

CallConnect, our 24/7/365 personalized telephone banking service allows you to manage your accounts when it's most convenient for you. 

  • NEW! Make a loan payment over the phone from internal and external accounts.
  • NEW! Enjoy a personalized menu of options based on your relationship and the accounts you have with us.
  • Confirm account balances and manage your account 24/7/365.
  • Review recent account activity.
  • Transfer funds between internal GECU accounts.

Get started

  • To access CallConnect, dial: 513.243.3333 or 800.589.2875. Please listen closely as our menu has changed.
  • Authenticate using your Member Number, SSN, or account number. You'll be asked to enter your PIN. First time user? Your PIN is the last four digits of your SSN; you'll be prompted to choose a new PIN after log in. If you are unsure of your PIN, please contact our Member Support Team who will be happy to assist you. Note: Previous Sourceline users should use their existing PIN. 
  • NEW! If calling from a cell phone, you will be able to enroll in Easy Access, a secure service that eliminates the hassle of entering your member or account number and PIN on all future calls.
    Note: This feature is only available when using the same mobile phone number. 

Pick up on tips and tricks  

There are now easier ways to navigate through our phone menus. Consider these shortcuts to check off your banking to-do list even faster! 

  • Press 9 to return to the previous menu
  • Press # to repeat a menu
  • Press 0 to enter our call queue to speak to a Member Support Representative

CallConnect menu

If you want to:

Press:

We will respond with:

Hear account information Press 1, then authenticate Press 1 Loan Information
Press 2 Checking Information
Press 3 Savings Information
Press 4 Certificate Information
Press 5 Credit Cards (If available)
Press 6 Change PIN
Report a credit or debit card lost or stolen Press 2 If calling during business hours, Press 1
  • For credit cards, Press 1
  • For debit cards, Press 2
If calling during non-business hours, Press 2
  • For credit cards, Press 1
  • For debit cards, Press 2
Hear locations and hours

Press 3

We'll direct you to our website for branch locations and hours
Make a loan payment (even from an external financial institution) Press 1, then authenticate, then press 1 again
  • Press 1 again to make a loan payment from a GECU account
  • Press 2 to make a loan payment from an account at an external financial institution (you will need your routing and account number)

Let other GECU services join the conversation

  • Enroll in Online Banking or download our mobile app for even more options to manage your finances. View eStatements, pay bills, and gain access to Money Management and your FICO® Score!
    • Money Management provides a complete picture of your finances. With multiple dashboards available, budgeting, planning for the future, and keeping track of up-coming expenses has never been easier. 
    • Secure chat gives you quick access to a GECU team member. 
  • Schedule an appointment. Want to stop by and discuss an existing account or open a new one? Use our online appointment scheduler to get your visit on the books. 
  • Out and about? Make your way over to one of our Interactive Teller Machines (ITM) for advanced self-service options. Available at select locations, you’ll enjoy the convenience of an ATM, plus all the capabilities of an in-person teller. 

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