Telephone banking

Manage your GECU accounts from your cell phone or landline any time, day or night.

Secure, 24/7/365
telephone banking 

  • Simple to use
  • Available on your schedule
  • Accessible from anywhere

CallConnect, our 24/7/365 personalized telephone banking service allows you to manage your accounts when it's most convenient for you. 

  • NEW! Make a loan payment over the phone from internal and external accounts.
  • NEW! Enjoy a personalized menu of options based on your relationship and the accounts you have with us.
  • Confirm account balances and manage your account 24/7/365.
  • Review recent account activity.
  • Transfer funds between internal GECU accounts.

Get started

  • To access CallConnect, dial: 513.243.3333 or 800.589.2875. Please listen closely as our menu has changed.
  • Authenticate using your Member Number, SSN, or account number. You'll be asked to enter your PIN. First time user? Your PIN is the last four digits of your SSN; you'll be prompted to choose a new PIN after log in. If you are unsure of your PIN, please contact our Member Support Team who will be happy to assist you. Note: Previous Sourceline users should use their existing PIN. 
  • NEW! If calling from a cell phone, you will be able to enroll in Easy Access, a secure service that eliminates the hassle of entering your member or account number and PIN on all future calls.
    Note: This feature is only available when using the same mobile phone number. 

CallConnect menu

If you want to:


We will respond with:

Hear account information Press 1, then authenticate Press 1 Loan Information
Press 2 Checking Information
Press 3 Savings Information
Press 4 Certificate Information
Press 5 Credit Cards (If available)
Press 6 Change PIN
Report a credit or debit card lost or stolen Press 2 If calling during business hours, Press 1
  • For credit cards, Press 1
  • For debit cards, Press 2
If calling during non-business hours, Press 2
  • For credit cards, Press 1
  • For debit cards, Press 2
Hear locations and hours

Press 3

We'll direct you to our website for branch locations and hours
Make a loan payment (even from an external financial institution) Press 1, then authenticate, then press 1 again
  • Press 1 again to make a loan payment from a GECU account
  • Press 2 to make a loan payment from an account at an external financial institution (you will need your routing and account number)

Let other GECU services join the conversation

  • Enroll in Online Banking or download our mobile app for even more options to manage your finances. View eStatements, pay bills, and gain access to Money Management and your FICO® Score!
    • Money Management provides a complete picture of your finances. With multiple dashboards available, budgeting, planning for the future, and keeping track of up-coming expenses has never been easier. 
    • Secure chat gives you quick access to a GECU team member. 
  • Schedule an appointment. Want to stop by and discuss an existing account or open a new one? Use our online appointment scheduler to get your visit on the books. 
  • Out and about? Make your way over to one of our Interactive Teller Machines (ITM) for advanced self-service options. Available at select locations, you’ll enjoy the convenience of an ATM, plus all the capabilities of an in-person teller. 

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